FAQ - eDreams Saga

Is eDreams a travel agency?

eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce companies in Europe. It is present in 44 countries with 17 million customers worldwide. The eDreams platform operates with more than 690 airlines and more than 2 million hotels so you can browse and compare the best prices and book your vacations.

How do you contact eDreams?

The best way to contact eDreams is through the webpage clicking at “Manage booking" or going to the Support Page. We will help you to solve all your questions online.

Can you trust eDreams?

eDreams is a reliable and safe platform to search and purchase flight tickets, accommodation and rental car services. It is one of the biggest online travel agencies in the world and it is based in Spain. It has subsidiaries in countries such as the United Kingdom, France or Germany. It is part of the Madrid Stock Exchange and it is the largest online travel agency in Europe. With more than 17 million clients in 44 countries, it is one of the safest online agencies to book your trip and has more than 20 years of experience being part of the global travel market.

Is it possible to get a refund from eDreams?

In exceptional cases (e.g. strikes, coronavirus pandemic, etc.), eDreams has to send the refund request to the airline for approval first. Then, some airlines could take up to 3 months or even longer to respond, despite the fact that they must reimburse the amount within a maximum of 7 days, according to the EU regulation CE 261/2004. Although, we recommend buying your tickets with the cancellation included, whenever possible.

How do I contact eDreams via email?

The best way to contact eDreams is to go to the website or in the app and click to your profile on "Manage booking" to get support with all your queries.

What is eDreams Prime?

eDreams Prime is the membership for premium members where you can take advantage of special deals and have a 50% discount on your flights, hotels and car rental. Find out more about the Prime program and join us!

How much does eDreams Prime cost?

The price of the annual subscription to eDreams Prime is 54.99 euros. Being a member of eDreams Prime, you will get the best deals with the Prime fare in all the reservations made on the web or by eDreams App.

How to get support for eDreams Prime?

You can contact eDreams customer service through the eDreams support page

Is eDreams ATOL protected?

Yes, eDreams is ATOL protected, with a valid ATOL accreditation. In addition, as a part of the eDreams ODIGEO group, eDreams protects all the rights of its customers under the Spanish customers organisation's representation of the travel industry.

How long does eDreams take to confirm?

The confirmation of your bookings and purchases are made instantly once the transaction is carried out with your credit or debit card or other approved payment methods through the website or by the app.

What are eDreams for booking flights?

It is the search engine and purchase platform for flight tickets, where you will find more than 690 airlines and more than 155,000 different itineraries for your trip. All this is possible thanks to the partnerships eDreams has with the main airlines of the travel industry.

What happens if you miss online check in?

If you haven’t done your check in online, you can do it in the airport before taking your flight, personally at the airport airline desk. Remember to go to the airport well in advance, in order to avoid delays due to possible queues and waiting.